Specification desk
Response focus: product family, CAD files, datasheets and sizing review. Send drawings or load charts when available so the first reply can include a realistic actuator path.
Contact
Send actuator requirements to the Thomson Linear team
Share the engineering facts first: force, stroke, speed, voltage, feedback, duty cycle, mounting envelope and environmental exposure. Those details help the team route your request to actuator, linear bearing or channel support without a slow discovery loop.
Channel support
+1 312 555 0148
North America, Europe, Latin America and Asia Pacific partner routing. The channel team can help with availability, replacement direction and documentation requests for active equipment.
Engineering hours
Monday-Friday, 08:00-18:00 local support time
Urgent machine-down replacement requests are prioritized through the channel network. For new design work, include expected production timing and prototype quantity.
What to include for a fast answer
For actuator sizing, send force, stroke, speed, voltage, duty cycle, side-load condition, control interface and installation drawings if available. For linear bearings, include rail orientation, moment load, travel length and expected L10 life target. If the project is a hydraulic conversion, explain the current cylinder bore, rod size, pressure range and the maintenance issue you are trying to remove.
- Load case with units: N, lbf, mm, in, cycles per hour
- Environmental notes: IP rating, washdown, temperature, dust
- Control preference: analog, CANopen, J1939 or discrete I/O
- Documentation needed: CAD, datasheet, manual or compliance file
For replacement inquiries, a photo of the existing actuator nameplate, the installed length and the end fitting style can prevent mismatches. For new OEM designs, add target annual volume, prototype timing and any agency requirement that must be reviewed before release. These small details keep the reply technical and useful.